- Singapore
- Full time
- Posted 59 days ago
- JR13682
- Regular
- Support > Customer service and sales operations
We're the global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
Are you a motivated individual who loves to see their team succeed? We’re looking for a driven and process orientated Workforce Scheduler who will be based in the Singapore office. The role will be focusing on supporting the service department with work allocation, as well as administration of service-related procedures and monitor full compliance of service and repair schedules in line with Aggreko procedures ensuring high quality customer service.
Who we want:
Self Starter – People who see a challenge and take ownership, needing no prompting to drive productivity, change and outcomes.
Dedicated Achievers – People who see going above and beyond as the norm, and stop at nothing to ensure a job is done to expectations.
Process Improvement Gurus – People who can’t help but unravel a process til they’ve found the root cause to a problem, and lead the way to an optimal solution.
Team Cheerleader – People who celebrate the success of others, and take pride in the achievement of those around them
What you’ll do:
- Allocate work to technicians in alignment with the Operations/Depot/Field Managers
- Manage operational administrative tasks in support of our technicians, such as order management, purchase requisitions, report management, and other functions.
- Drive visibility, utilization and productivity with workforce planning
- Spearhead technicians administrative compliance within existing systems (I.e. signing in and closing of Service Appointments)
- Partner and support key stakeholders within the direct and indirect team
- Record and action responses to service calls in the absence of service engineers.
- Ensure service technicians are fully equipped to work at customer sites (passes/permits)
- Lead internal process improvement initiatives
- Adhoc duties as directed by the Workforce Planning Manager or Operations Manager
You’ll have the following skills and experience:
- Minimum 3 years of experience in service order management an operational environment
- Collaborative and team orientated with well-developed interpersonal and communication skills
- Effective organizational and time management skills
- Quality oriented with attention to details and capable of working to deadlines
- Ability to work with own initiative and independently to meet expectations
- ERP and CRM expertise desirable
- Process improvement experience desirable
Why Aggreko?
- Competitive compensation package & annual bonus program
- Industry-leading benefit plans
- Continuous training and development with career growth opportunities
- Safety-focused culture
Find out more and apply now.
Bring your energy. Grow your career.
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Equity, diversity and inclusion at Aggreko
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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