Operationssupport

Whether they’re managing a service centre, region or operations support team, we look to our leaders to inspire and motivate their teams to succeed. They role model our values and support their team's development, making sure they give our customers a great experience, and deliver on our business priorities together.  

So many teams help us deliver a great customer experience across the Middle East. 

• Service planning teams schedule and prioritise our equipment servicing so it’s ready for the next customer. 
• Fleet and logistics planning teams make sure we have the right vehicles to get equipment where it needs to be and at the right time. 
• Our customer service teams support customers with their queries or issues, working with various teams across the business. 
• And crucially the billing team are there to wrap everything up, making sure contracts are managed and invoiced correctly. 

We’re always looking for operational excellence so our customers have a great experience. Reviewing and improving our processes and implementing the changes across our operation is crucial. We’re here to improve the day-to-day work of our operations colleagues, helping them save time, drive quality, reduce risk and ultimately deliver against their key measures.  

We’re growing, we’re innovating, we’re accelerating transition. New products, people, applications and solutions mean we need to manage how we introduce new products into our operations across the Middle East.  

The new product introduction team focus on our newest products, such as Stage V generators, battery energy storage solutions, compressors and steam boilers. They proactively identify and resolve any challenges that may stop us from successfully getting these products into operation and to our customers.